Refund policy

Return policy

We gladly offer refunds if an item arrives damaged or if you have received the incorrect item. If you encounter such issues, please reach out to us at cloud9apparels.help@gmail.com, and we will strive to streamline the refund process for you.

IMPORTANT:

It's important to note that due to our status as a new and small business, we create orders as they come in, and currently, we are unable to accommodate returns for items ordered in the wrong size. Therefore, please double-check the size before placing your order. Additionally, please be aware that final sale items are non-returnable.

All refunds:

If you wish to return a product for a refund, please note that the cost of return shipping is the responsibility of the customer. The return shipping fee may vary depending on your location and the country from which you are returning the item.